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No such thing as a perfect platform
Through the last few years of dealing with all types of ventures, deploying/designing hundreds of projects, and trying to accommodate everyone’s needs from the most simple to the most complex (that...
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Crib Sheet: Prospective Call Centers
It must be said, “each Call Center is different.” Some are highly specialist boutiques inhouse serving the public or the organisation itself, others large and dedicated to their trade providing...
View ArticleWhy do we find you always coming back?
As August hits, parts of the world shut down for a summer recess, leaving opportunity, if only ephemeral, to pause and reflect. The question that always puzzles me the most is: “Why do prospects always...
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Bicom Systems Announces Strategic Partnership with VOIP INNOVATIONS
PITTSBURGH (7 August 2013) – Bicom Systems is pleased to announce its partnership with VoIP Innovations in order to combine our expertise and better serve the market with a synergy of telecommunication...
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Call Center Motivation
MOTIVATION is essential for Call Center workers whose work is typically monotonous and done individually. The nature of Call Center work lends itself to decreased performance and a high turn-over rate....
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6 Guidelines to Choosing Call Center Software
With so many Call Center Software options on the market today, you may have a hard time identifying the best option for your call center. Here are a few guidelines to take into consideration when...
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3 Trends in Call Center Technology
Call Centers that are thriving in 2016 pay attention to new trends and embrace new technology. In a world where innovation is happening every single day, businesses cannot afford to fall behind the...
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3 Ways PBX Call Center Software Improves the Customer Experience
The title says three ways to improve customer experience, but we all know there is really only one way to do that – by enabling and inspiring our agents, the ones who deal directly with customers. So...
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Is VoIP driving business away from you?
Over the years I have noticed that more and more of our new customers are no longer VoIP Entrepreneurs wanting to join the telephony provider venture. Seems like the more VoIP becomes the present and...
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Call Center PBX: An Enhanced Software
I recently stumbled upon an article claiming that PBX phone systems cannot replace call center software. My initial reaction was to scoff and dismiss it, but the article kept coming back to me as a...
View ArticleBicom Systems Announces Strategic Partnership with VOIP INNOVATIONS
PITTSBURGH (7 August 2013) – Bicom Systems is pleased to announce its partnership with VoIP Innovations in order to combine our expertise and better serve the market with a synergy of telecommunication...
View ArticleCall Center Motivation
MOTIVATION is essential for Call Center workers whose work is typically monotonous and done individually. The nature of Call Center work lends itself to decreased performance and a high turn-over rate....
View Article3 Benefits of Hosted VoIP for Call Centers
We have discussed the benefits of hosted VoIP before, but today we want to focus specifically on the benefits of the cloud for Call Centers. 1. Scalability While an on-premise call center solution is...
View ArticleHow to Increase Call Center Productivity & Efficiency
PBX Call Center Software The goal of any call center is to handle the maximum call volume as efficiently as possible. This means answering and resolving all calls favorably and quickly. While this may...
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